The difference between profit and growth
There is profitability…and then, there is growth. Many businesses – and their leaders – do not understand the difference. If I want to be more profitable, I can do either one — or a combination — of...
View ArticleWhy book a professional speaker for your meeting?
After my post asking why experts are often such lousy speakers, a few people wrote to ask me, “Why book a professional speaker?” Well, let me begin to answer by stating a couple of obvious points....
View ArticleMore on growing your business from Stockholm
More on growing your business from Stockholm! View more videos from Scott McKain. Here’s the latest from my speaking tour in Europe!
View ArticleTHIS is why you hire a professional…Michael Bay’s CES Platform Bomb
If I’m a producer in Hollywood, and I’m making an action blockbuster, I might hope that I can convince Michael Bay to direct my film. (Full disclosure: when I was a movie reviewer, I really liked “Bad...
View ArticleHow Taxi Terry’s 7 Tenets Apply to You — NEW BOOK!
While I’ll make a more formal announcement next week, my new book from McGraw-Hill, “7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience” will hit Amazon...
View ArticleGate agent kicks Southwest passenger off plane: Importance of reservoir of...
What happens when an employee takes action in violation of the company culture? In today’s hyper-connected world, you’d better have built a reservoir of goodwill with your customers! Take a look:
View ArticleTHIS is why you hire a professional…Michael Bay’s CES Platform Bomb
If I’m a producer in Hollywood, and I’m making an action blockbuster, I might hope that I can convince Michael Bay to direct my film. (Full disclosure: when I was a movie reviewer, I really liked “Bad...
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How Taxi Terry’s 7 Tenets Apply to You — NEW BOOK!
While I’ll make a more formal announcement next week, my new book from McGraw-Hill, “7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience” will hit Amazon...
View ArticleGate agent kicks Southwest passenger off plane: Importance of reservoir of...
What happens when an employee takes action in violation of the company culture? In today’s hyper-connected world, you’d better have built a reservoir of goodwill with your customers! Take a look:
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